What takes more labor? Processing one large order and one bill. Or processing 80 orders with 80 different bills and payments. Go ask your local catering service and tell them you are having a wedding but each of the 80 guests have to be billed and charged individually. Take a picture of the face they make and report back. Managers call that administrative overhead, and it takes time.
Nobody likes to do extra unnecesary labor ahead of time. Huge changes in practice to accommodate a very small proportion of your customers is impractical. They’re not mad of having your business, they’re mad that you’re making their job harder when they already spent a lot of effort to make it efficient, convenient and fast for you in the first place. That said, most service will even hide their discomfort from the customers. But then accept the reality that the bills and the payment will take longer and they will ask you to wait aside for a little while for them to zip in other customers if the place is busy.
Oh so now you have to bring in weddings and catering to make your point.
Even the 80 guest issue was loaded, no restaurant will take a 80 guest reservation without prepayment, and no wedding caterer either. We had to pay at least half up front + food.
Restaurants do this with a party of 5 and whine. And yeah it’s more labor, nobody is saying it’s not, that’s the restaurants problem. Dont complain we didnt show up here with plans to pay together and split later just because the restaurant doesn’t wanna do it. On top I have to pay 15-20% extra to make up for the restaurants inability to pay staff. Fuck em if it’s more labor.
What takes more labor? Processing one large order and one bill. Or processing 80 orders with 80 different bills and payments. Go ask your local catering service and tell them you are having a wedding but each of the 80 guests have to be billed and charged individually. Take a picture of the face they make and report back. Managers call that administrative overhead, and it takes time.
Nobody likes to do extra unnecesary labor ahead of time. Huge changes in practice to accommodate a very small proportion of your customers is impractical. They’re not mad of having your business, they’re mad that you’re making their job harder when they already spent a lot of effort to make it efficient, convenient and fast for you in the first place. That said, most service will even hide their discomfort from the customers. But then accept the reality that the bills and the payment will take longer and they will ask you to wait aside for a little while for them to zip in other customers if the place is busy.
Oh so now you have to bring in weddings and catering to make your point.
Even the 80 guest issue was loaded, no restaurant will take a 80 guest reservation without prepayment, and no wedding caterer either. We had to pay at least half up front + food.
Restaurants do this with a party of 5 and whine. And yeah it’s more labor, nobody is saying it’s not, that’s the restaurants problem. Dont complain we didnt show up here with plans to pay together and split later just because the restaurant doesn’t wanna do it. On top I have to pay 15-20% extra to make up for the restaurants inability to pay staff. Fuck em if it’s more labor.