this is where my brand-new unwrapped xfinity modem will live, unused, forever.
i recently did some deep cleaning and found the (two years) old modem sitting in a closet. unused because i am perfectly satisfied logging into the xfinity hotspot broadcast from my neighbors and there is no co-ax outlet in my place.
i considered just tossing the thing into the trash, but decided to be a responsible consumer.
after returning the old device to the xfinity store and subsequently discovering that my hotspot access was turned off, i got to take repeat train ride into the city to pick up a new device. it turns out that even though my account is in good standing, a physical device is required to be attached to my account in order to maintain hotspot access.
should i have just tossed the old one? should i just toss this one?
In my experience, Comcast shit never shows up on your credit report. I have had this exact same experience and got no where arguing with them so I just ignored it forever and nothing happened. This was over 7 years ago.
If it does hit your credit, you can dispute it and there’s a decent chance you’ll win. I’ve had that issue with direct TV where they claimed I never returned equipment I had returned. But these companies get in to this situation because they are terrible at record keeping.
Also, any time your speed dips below advertised, file a complaint with the FCC. They won’t get in trouble but it will annoy them enough you’ll get fast tracked customer service. I used to have some VPs phone number and I tried for like 40 minutes to get her to just admit to being evil. She wouldn’t. But they changed the phone number because I posted it everywhere after I stopped having to have Comcast or I would give it to you.
I hate Comcast with every fiber of my being.
I don’t think it ever hit my report. And if it did, it definitely hasn’t affected it in any significant manner because I have excellent credit currently.