Yes. A worldwide service provider should be able to achieve at least 4 9s of uptime. That’s 99.99% available, or about <52 minutes of downtime a year. That’s accomplished through best practices with redundancy, planned maintenance, and solid disaster recovery plans.
The ways to achieve a disaster of this magnitude include:
No hot spares
A security event has locked all redundant servers and they are now rebuilding servers from backup.
Lack of effective redundancy
A disaster has occurred at one data center and the load sharing is causing the servers to be unresponsive
This is unlikely because there would be intermittent reports of success
Poor patching management
Patches were sent to all servers without proper testing or rollback strategy
Key word there is planned. You can have all of the best practices covered with the best possible solutions. But, at the end of the day, shit happens outside of your control.
This hardly ever happens anymore. I remember the days of the PS3 when it felt like a weekly occurrence.
Weren’t they down for ~7 hours just last year?
Not saying it happens often but having a downtime that long is unprofessional for a company that size.
Yes. A worldwide service provider should be able to achieve at least 4 9s of uptime. That’s 99.99% available, or about <52 minutes of downtime a year. That’s accomplished through best practices with redundancy, planned maintenance, and solid disaster recovery plans.
The ways to achieve a disaster of this magnitude include:
Key word there is planned. You can have all of the best practices covered with the best possible solutions. But, at the end of the day, shit happens outside of your control.
Sure was.