The Canandaigua Police Department’s chief of police, Mathew Nielsen, said in a phone call that none of his roughly 30 officers spoke with the family prior to Sam’s death. He suggested that the family is confused about which law enforcement agency they called to perform the wellness checks.

The phone number the family said they called matched the number of CPD’s office. The family also shared a screenshot of their call log with NBC News.

ACAB