I had the original and now the 5. My kid got the same (5) and the battery was swelling. But the process to get a new one was smooth as silk, I had bought the insurance because that kid is hard on phones (they bought the phone but I am covering the insurance).
What was funny to me was we said “the battery is slowly exploding” and they said “mail it back in the packaging the new one arrives in” which was just a cardboard box. That can’t possibly be safe!
I had the original and now the 5. My kid got the same (5) and the battery was swelling. But the process to get a new one was smooth as silk, I had bought the insurance because that kid is hard on phones (they bought the phone but I am covering the insurance).
What was funny to me was we said “the battery is slowly exploding” and they said “mail it back in the packaging the new one arrives in” which was just a cardboard box. That can’t possibly be safe!