Honestly, I have never had a problem with a lack of “seller” support in over 8 years, but I do understand that there have been issues for others, both as sellers and buyers.
I think however that Etsy gets bad press in that regard simply because people tend to post on Reddit when they have an problem, but not when things go well. In addition, there are less than 1% of the total from all Etsy sellers on r/EtsySellers, so it’s not really even a good sample size to base anything on really.
The whole “drop shipper” situation really sucks, and Etsy SHOULD HAVE kept on top of it from the start. But, it also needs to kept in mind that it’s the nature of the beast. When there are over 7 million shops, and anyone can set up a new shop in just a few minutes, people are going to break the rules.
Etsy can’t hire enough human beings to monitor every new shop, every new product, and every product listing that can change from something allowed to something that breaks the rules 24/7/365.
Well, they could, but our fees would skyrocket to cover the cost. Nobody wants that! lol
People talk about how there could be some sort of automated verification for product listings being hand made, but even then there would be so many mistakes made against listings that were actually hand made it would necessitate hiring many more Etsy employees to manually review those issues too.
I do think that it has gone too far now though, and Etsy should have implemented something to deal with the problem a long time ago, before it got out of hand like it has now. With the current way things are its going to be difficult for Etsy to rein in.
One things I know for sure is, if more people would actually document properly and report the rule breakers then Etsy would have a better chance to deal with them. If rule breakers aren’t reported Etsy has no way of knowing who is breaking the rules.
Unfortunately, the vast majority of sellers don’t want to be bothered reporting rule breakers. They don’t see it as worth their time.
Honestly, I have never had a problem with a lack of “seller” support in over 8 years, but I do understand that there have been issues for others, both as sellers and buyers.
I think however that Etsy gets bad press in that regard simply because people tend to post on Reddit when they have an problem, but not when things go well. In addition, there are less than 1% of the total from all Etsy sellers on r/EtsySellers, so it’s not really even a good sample size to base anything on really.
The whole “drop shipper” situation really sucks, and Etsy SHOULD HAVE kept on top of it from the start. But, it also needs to kept in mind that it’s the nature of the beast. When there are over 7 million shops, and anyone can set up a new shop in just a few minutes, people are going to break the rules.
Etsy can’t hire enough human beings to monitor every new shop, every new product, and every product listing that can change from something allowed to something that breaks the rules 24/7/365.
Well, they could, but our fees would skyrocket to cover the cost. Nobody wants that! lol
People talk about how there could be some sort of automated verification for product listings being hand made, but even then there would be so many mistakes made against listings that were actually hand made it would necessitate hiring many more Etsy employees to manually review those issues too.
I do think that it has gone too far now though, and Etsy should have implemented something to deal with the problem a long time ago, before it got out of hand like it has now. With the current way things are its going to be difficult for Etsy to rein in.
One things I know for sure is, if more people would actually document properly and report the rule breakers then Etsy would have a better chance to deal with them. If rule breakers aren’t reported Etsy has no way of knowing who is breaking the rules.
Unfortunately, the vast majority of sellers don’t want to be bothered reporting rule breakers. They don’t see it as worth their time.
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