For everyone that isn’t reading the article (both here and on the HN discussion), it’s not saying not to build a chatbot.
It’s saying that site/brand chatbots are primarily going to be consumed by users’ AI assistants.
So you might say to ChatGPT or Siri that you need a new pair of shoes.
ChatGPT in the background talks to chatbots on a bunch of shoe sites and asks you further questions to narrow down options.
So much like search engines became the primary interface for finding value on the web a generation ago, AI assistants will be the primary filter for domain specific chatbots.
While technically in line with the headline, extrapolating from the headline without reading the article is 100% leading misinterpreted comments.
For everyone that isn’t reading the article (both here and on the HN discussion), it’s not saying not to build a chatbot.
It’s saying that site/brand chatbots are primarily going to be consumed by users’ AI assistants.
So you might say to ChatGPT or Siri that you need a new pair of shoes.
ChatGPT in the background talks to chatbots on a bunch of shoe sites and asks you further questions to narrow down options.
So much like search engines became the primary interface for finding value on the web a generation ago, AI assistants will be the primary filter for domain specific chatbots.
While technically in line with the headline, extrapolating from the headline without reading the article is 100% leading misinterpreted comments.