Same. If I’m contacting the customers IT I’ve already put at minimum 1hr into it. In one case I drove a 4hr round trip twice over something stupid like this. First trip where I said “Yeah there’s gotta be a dying switch somewhere” but the individual that was there didn’t know where the network closet was. IT said everything was fine and it must be a problem with our stuff. I go out there again and get the business owner to show me the network closet and in like 2 seconds find the little 8 port switch that was too hot to touch. Moved the connection I needed to another port and it worked. After pulling the power from that switch I told the customer it was a fire hazard and that they would need to have their IT replace it.
It pisses me off though that the guy didn’t even check but he’s well known for that kind of thing.
When I get the finger point from vendors, the problem I have is: show me what part of the software is getting screwed up. What is it expecting that it’s not getting.
Is it a port/network issue? A server spec issue? Drivers? OS patch? Latency?
Just saying “it’s not us, it’s something on your side that’s the issue” is no better than kicking the can down the road for someone else to deal with.
Same. If I’m contacting the customers IT I’ve already put at minimum 1hr into it. In one case I drove a 4hr round trip twice over something stupid like this. First trip where I said “Yeah there’s gotta be a dying switch somewhere” but the individual that was there didn’t know where the network closet was. IT said everything was fine and it must be a problem with our stuff. I go out there again and get the business owner to show me the network closet and in like 2 seconds find the little 8 port switch that was too hot to touch. Moved the connection I needed to another port and it worked. After pulling the power from that switch I told the customer it was a fire hazard and that they would need to have their IT replace it.
It pisses me off though that the guy didn’t even check but he’s well known for that kind of thing.
When I get the finger point from vendors, the problem I have is: show me what part of the software is getting screwed up. What is it expecting that it’s not getting. Is it a port/network issue? A server spec issue? Drivers? OS patch? Latency? Just saying “it’s not us, it’s something on your side that’s the issue” is no better than kicking the can down the road for someone else to deal with.