Tesla continues to rank above average.

For the first time in 28 years of JD Power’s car owner survey, there is a consecutive year-over-year decline in satisfaction, with most of the ire directed toward in-car infotainment.

  • @Fluffy_RuffsEnglish
    2•1 year ago

    This way it is easier to get customers into subscribed services

    It’s also just flat out cheaper to remove physical buttons. Remove a handful of buttons and you might save a few dollars per vehicle once you add up the cost of each switch, connector, and associated wiring. That’s huge when you’re producing tens of even hundreds of thousands of vehicles.

    They tried getting away with this crap to save a few bucks without passing on the savings but you’re seeing some pushback. VW, for instance, has stated they’ll be migrating some functions back to physical buttons soon.