Update: 7-30-23
Added images to an album at imgur with proof showing the bill has the correct website written three times on the bill. Also, showing the address to both locations (As each other claim the other does not exist), and google maps showing Centura locations.
Update: 7-31-23
Like the energizer bunny, the stupid at this company keeps going and going and going and going.
Difficult getting a real human, so try to setup an automated payment via the automated system. Well, not my first time with this company, so don’t trust them at all. Call back to verify, go through hoops and hurdles to get a real person. Nope, I only made a payment, ok, let me setup a payment plan. Ok, do you want to remove the payment you setup as that will not be added to your payment plan? What? Instead of paying x, you’ll be paying x+y…Yeah, let’s cancel that. Ok, set up the payment plan. Can I make the payment still? That wouldn’t work because of how the payment plan is set up.
Seriously? Is that really that difficult for the programmers to write for your systems?
I tell you, dealing with this company does make me feel a little better. For, even how addled I have gotten, I feel like if they can run a major business, so can I, 🤣
End Update
I don’t know a good spot to put this, but maybe this would be a good spot to just vent…It adds to the mental strain that’s just absolutely bonkers…Plus, might be something for people to think about if they happen to go to the same hospital business a city over. Just 45 minutes away. Shown as an affiliate of the same business on their own website. 😶
Anyway, I saw a doctor a year ago, got x-rays and had an EKG. Fine. Will get a bill…Fine.
Got a bill in January, 6 months after from Centura…In Ohio…Not Colorado…What?
The statement says to send a payment or log in to their website. I log into their website, enter the account number…Nada…I do it again…Nada…Again, and again, and again…Nothing. So I call the number on the website (as I trust that over some odd bill from an address that I’ve never seen from this company before). The representative had no knowledge of it. The account didn’t exist.
I even checked mycentura account, and I owe nothing…What? What? What?
Well, just yesterday I got a call from this questionable Centura company…finally…And guess what? They don’t understand what I’m talking about…It’s never been that way…I would never pay to Centura in Denver. Their billing offices are in Cincinnati. How the heck can there be two completely separate entities of the same bloody business?
Holy fuck!
Sorry for the cursing, but unfortunately, this warrants it. It’s just so idiotic.
End rant.
[2nd attempt to post this. Removed some curse words and the h word as maybe the filters are a bit wonky or purposefully overly sensitive].
Being fair is one thing, but being purposefully ignorant/dumb/mental is on a whole other level.
“We’re going to let you pay $25 a month since you can’t afford any more than that”.
Ok, that equals $75 a month.
“No! We did not say that. It’s $25 a month”.
Um! There’s three bills for this one thing, and I am paying $25 on each of those bills. Simple math, that’s $75. Not $25.
“That doesn’t concern us”…
What? That should concern your company. That should be very concerning to all three companies. Somebody won’t be getting paid in a timely manner.
“That doesn’t concern us”…
face palm.
I mean, just how is that not a cause for concern? The amount of time wasted. Hell, the sheer waste of money, for all three companies have to pay three times for data entry for financial purposes, that could be done by one group of data entry employees. Not to mention the people who need this kind of payment plans, are not going to be the most mentally/emotionally strong which can not be good for a great many people’s well being…They’re in healthcare for Crype’s sake. They should know this…“That doesn’t concern us”…Fair is one thing, but this. This…This is just bonkers, and completely nuts.
Sorry for the rant, but this really does get under my skin. If it was dealt with in a logical manner, I’d be fine. I wouldn’t have too much of an issue, but claiming I’m not paying when I’m obviously paying is just baffling.
It’s fine. This is the /mentalhealth community, where it is totally fine to rant, and I can see why you’re frustrated for sure. It sounds like they’re really not treating you like a human being with feelings and that is not okay. Unfortunately for those companies, you can only pay what you can pay. They will have to wait until you can get it taken care of.