I’m only chiming in to mention that this a Google fuckup, not a T-Mobile fuckup, and we also have to deal with similar things at my work.
In a Palpatine style “somehow,” Google occasionally insists on listing our office number as the customer support number for various brands of products that we sell. But only intermittently. This leads to angry people ringing us up who are definitely not our customers, typically after they’ve already received some manner of runaround from the vendor in question, and by gum they’re going to state their piece about it. This has led me to two important conclusions:
People really love to hear themselves talk, and are not so hot at the listening. Apparently the current American consumer mindset is that repeating themselves over and over again somehow improves their case. It often takes several attempts to get a butthurt not-customer to understand that we are in fact not the company they think they called. (Yes, just hanging up is always an option but they will inevitably just hit redial and call right back.)
This is undoubtedly precipitated by some kind of LLM horseshit. Again.
I’m only chiming in to mention that this a Google fuckup, not a T-Mobile fuckup, and we also have to deal with similar things at my work.
In a Palpatine style “somehow,” Google occasionally insists on listing our office number as the customer support number for various brands of products that we sell. But only intermittently. This leads to angry people ringing us up who are definitely not our customers, typically after they’ve already received some manner of runaround from the vendor in question, and by gum they’re going to state their piece about it. This has led me to two important conclusions:
People really love to hear themselves talk, and are not so hot at the listening. Apparently the current American consumer mindset is that repeating themselves over and over again somehow improves their case. It often takes several attempts to get a butthurt not-customer to understand that we are in fact not the company they think they called. (Yes, just hanging up is always an option but they will inevitably just hit redial and call right back.)
This is undoubtedly precipitated by some kind of LLM horseshit. Again.