I honestly wonder if they have someone that comes through and regularly beats them with the employee handbook or something.

We have a couple offshore guys who are decent most of the time, but every once in a while they will suddenly forget how to do anything that isn’t explicitly written down and will try to escalate to on call stupid shit they know how to do. And when that happens, my team starts beating up on them because they know what to do, they’re just choosing not to do it.

Happening a lot less now that I’ve documented most things, but periodically they try to play dumb and we have to do this song and dance again.