Hey everyone,

This year, we set out not only to meet your long-standing expectations for higher quality Player Support and Anti-Cheat, but also to evolve how we improve our games altogether - raising our ambitions, modernising the systems that sit around the game, and rebuilding confidence in the support and security you rely on.

Our 2025 Player Support Roadmap laid out a clear promise to focus on your biggest asks: better account security, more direct access to support through features like Live Chat, and systems that give you greater confidence that your precious account will stay safe for decades to come.