So, my Lazada account was just flagged for what they said was violating the TnC. I’m not really sure what I did and I’m currently waiting for the reply.

The criteria, they said were the ff.

• Voucher/Promotion abuse

• Inconsistencies with the billing/shipping address
• Payment Issues
• Reseller activity
• Breach of an obligation under the Customer Contract

Resolution steps on the user side could be:

• Reduce the number of items in your cart

• Order similar items from a different seller
• reduce claim of voucher
• try to check out without voucher
• Avoid inconsistency with the billing/shipping address
• purchase a different seller but same items or wait 24 hours before placing the same item since there’s limit per item purchase.

Before they sent this email, I clarified with them and they said it’s possible it’s related to collecting vouchers but not using them. And this includes collecting the voucher offered in the prompt when you open the app.

It’s the first time I’ve encountered this issue in my almost decade-long use of the platform.