Modern day reliability and security best practices are based on planning for failures assuming they are all inevitable.
Back in the old days we would just assume everything is going to work out but that just isn’t sustainable now with how complex and expansive systems have become. Basically, there are too many moving parts to account for every single possibility so people should expect systems to fail and know how to react when it happens.
Don’t show them the email in the first place, seems like an IT problem to me 🤷
Modern day reliability and security best practices are based on planning for failures assuming they are all inevitable.
Back in the old days we would just assume everything is going to work out but that just isn’t sustainable now with how complex and expansive systems have become. Basically, there are too many moving parts to account for every single possibility so people should expect systems to fail and know how to react when it happens.
Then IT should expect users to fail, it’s the thing they’re best at