• reddig33
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    20 days ago

    A customer who needs support is a customer who will switch carriers if you don’t provide them a good experience.

    • ɔiƚoxɘup@infosec.pub
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      20 days ago

      100% if you take away my ability to communicate, we’re done today. This is a business terminating decision.

    • Drusas@fedia.io
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      18 days ago

      Easy to say, but switching carriers is a pain in the ass and people don’t want to do it unless they need to.