Alright, so. I bought a Tuxedo Pulse 15 Gen1 2.5 years ago.

Hardware-spec wise it’s a great machine.

The build quality is…let’s say I have seen a lot worse. But still…

• When I got the machine, the spacebar had an issue that the leftmost and rightmost cm wasn’t registering a key hit. That was a known issue for a batch and they replaced it for me (although I was without a laptop for a week,)

• The keyboard typing feel is… okay. not great, not terrible

• The keyboard design is a giant crumb and hair trap. be prepared to clean it constantly. if you manage to do it (because crumbs will easily go underneath the key caps.

• After I somehow managed to get a single drop of coke on a key, it was sticky. I wanted to remove the keycap to clean the machanism. Watched their official video about it and carefully removed the key. The problem came when I wanted to put it back and the suuuuuper thin (half a mm or so) clip the keycap uses to atach to the mechanism snapped off. Luckily they sent me a new keycap without a problem.

• The touchpad has a 50/50 chance of not recognizing a right click on the first try

• When the laptop was 1.5 years old or so, the bottom cover suddenly came off on a corner. Turns out, the screws aren’t holding the cover itself, but a super thin piece of plastic that is glued to the cover. and that piece broke off, making the screw not hold the cover anymore. Here I also got a replacement cover without any trouble

• now after over 2 years, the corners of the laptop are showing small cracks in the plastic

I am using the hardware gently. But I walk around with it a lot in my apartment and used it every day. I expect some wear&tear, but I have not seem such a degree of wear on a thinkpad, for example.

Basically: their support is great. The laptop was… okay. Better than most random electronics store laptop.

Now I have a framework for a month, and I love it. As others have said, get a framework if you want repairability and upgradability