Yeah, but XP was on the tail end of operating systems that still needed their users to understand what’s going on. Back then, you HAD to be “tech savvy” (at least relative to today) in order to get your computer set up. People understood what a file was. What a file format was. They needed to understand what folders were on their computer and how to get to them from different applications. The kind of knowledge that you’d think people still have.

Since then every single UX designer has been working towards making everything “just work”. So, at this point people just assume that technology is doing what they intend it to do in their heads. Everything auto opens, auto updates, auto installs, and auto syncs. In modern operating systems you don’t control over anything, but everything is done for you. Obviously that’s not really the case, but that’s the design. And now, most people don’t even have a desktop in their home. Most people do everything from their phone and use a tablet for anything that the phone is too small for. And because of that, many people coming out of school don’t know what a “file folder” even is. What it means to put a file onto a flash drive and move it to a computer. It’s old people nonsense to them.

I hope that we can bridge this gap, but I don’t know how that would work.