If you dial Apple Support's phone number 1-800-APL-CARE from the U.S. or Canada, there is a good chance that an AI-powered support assistant will now answer. While many of Apple's phone systems already had a basic automated operator, the Apple Support phone line is now using a voice powered by generative AI. The assistant can answer questions and troubleshoot issues with your Apple products, with it able to provide detailed step-by-step instructions.
For me, it’s going to depend on how this is being utilized. If it simply asks you for a summary of your problem, creates a case and transfers you to the appropriate human being trained for your product, it could be helpful.
If it’s a glorified chatbot preventing you from talking to anyone, then fuck that.