When we had outages like this we ran a message before they hit the support queue telling them if they have problem X, there is a known issue at provider X and we are working with them, press 5 to leave your name and number and we will call you when it is resolved.
Oddly worked, phones didn’t blow up as much. Luckily we had a pretty decent text to speech implementation in the phone system to do that.
Been fielding the same call saying the same exact line all day instead of getting other shit done. Thanks, Microslop.
When we had outages like this we ran a message before they hit the support queue telling them if they have problem X, there is a known issue at provider X and we are working with them, press 5 to leave your name and number and we will call you when it is resolved.
Oddly worked, phones didn’t blow up as much. Luckily we had a pretty decent text to speech implementation in the phone system to do that.