Consumers who complain of poor customer service on X are being targeted by scammers after the social media platform formerly known as Twitter changed its account verification process.

Bank customers and airline passengers are among those at risk of phishing scams when they complain to companies via X. Fraudsters, masquerading as customer service agents, respond under fake X handles and trick victims into disclosing their bank details to get a promised refund.

Issue 1: companies abandoning Twitter (or X) because of multiple service issues and a big fucking baby, so of course they’re not going to care.

Issue 2: customers who still use Twitter who are morons.