I swapped my 64GB out for a 1TB immediately after opening mine. Everything works…except the left shoulder button. It often doesn’t click when pressed and even when it does register in game as a button press, its very smushy feeling. A quick search online suggests its a very common problem.

I just bought it during the recent Summer sale so it’s still very new. Given that the issue isn’t related to the SSD swap, would they still honor warranty and take care of the problem? I would swap the 64GB back in before sending it in, of course. Or am I just better off buying the part and following iFixit’s tutorial?

  • conciselyverbose
    14•1 year ago

    This is absolutely true, and there is similar legislation in a lot of the rest of the world.

    But a lot of companies do their best to avoid honoring their obligations. So Valve both saying they will and having a track record of doing it is useful to know.

    (None of this is relevant if you actually break the product yourself in the process. Warranty doesn’t protect against user damage (unless they explicit choose to include that).)