The fact that we feel compelled to reach out to companies on Twitter and Facebook to get supporters honestly silly.
If they can’t provide me support through their own website and chat and I have to go to a social media platform to shame them into helping me things have gone horribly, horribly wrong. That said, things have gone horribly, horribly wrong and them removing the option is not going to make it any better.
The fact that we feel compelled to reach out to companies on Twitter and Facebook to get supporters honestly silly.
If they can’t provide me support through their own website and chat and I have to go to a social media platform to shame them into helping me things have gone horribly, horribly wrong. That said, things have gone horribly, horribly wrong and them removing the option is not going to make it any better.