“My account was showing the water usage for my neighbor,” she said. Austin Water has so far, installed about 168,000 of the 250,000 meters. The company expects to be done by 2025.
KXAN Investigates wanted to know how many other customers have complained about suspected inaccurate readings from the new meters. But we didn’t get the records because an Austin Water spokeswoman said the company doesn’t track that information.