Laid-off all the people who actually interacted with the customers. Among other problems, this meant that we no longer got any data about customer experience problems. The next version of the product was built largely on upper management’s personal opinions rather than data. It did not work.
i feel like most companies do this. Microsoft is a big example. Year after year their UX and UI get worse and worse. Lots of noise is brought up about it yet nothing really changes.
Laid-off all the people who actually interacted with the customers. Among other problems, this meant that we no longer got any data about customer experience problems. The next version of the product was built largely on upper management’s personal opinions rather than data. It did not work.
i feel like most companies do this. Microsoft is a big example. Year after year their UX and UI get worse and worse. Lots of noise is brought up about it yet nothing really changes.