Once had a user manually change their ticket to Priority 1, which we used to indicate dozens of people/everyone down, because their M key only worked half the time they pressed it.
Once had a user manually change their ticket to Priority 1, which we used to indicate dozens of people/everyone down, because their M key only worked half the time they pressed it.
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I hate it even more when they just skip the entire ticket system and come directly to your desk in the hope you drop everything and help them immediately.
I always smile and tell them I need a ticket before I can help them. Then they storm out and send one some time later. Making it seem it wasn’t that urgent after all.
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I love the response “your lack of planning is not my emergency”
So you purposely refuse to do your job, don’t treat employees fairly and by the order the request was received purely out of spite, and you think that’s a virtue?
Embellishing the priority of a ticket isn’t being fair and is an attempt to alter the order of requests… gotta play by the rules if you want the rules to be upheld.
You don’t have to give them priority for playing up the urgency, but they suggested actively pushing the ticket to the back out of spite and avoiding the ticket when they have nothing else to do.
Which is fucking childish. Do your damn job.