An Ottawa woman plans to file a human rights complaint against the Royal Bank of Canada after a routine trip to her branch to pick-up her credit card resulted in what she calls a dehumanizing and racist experience to prove her identity to police.

Barratou Barry, an RBC bank client of 15 years, says on Aug. 18, she went to her regular branch location on Bank Street to make a cash deposit in her account and to pick up her new credit card.

“The first transaction went well. I put money into my account, I gave them my debit card; everything was smooth. To pick up my credit card I needed identification,” she says. “I did not have my driver’s license handy with me at that time. I had my health card.”

  • @Touching_Grass
    0•1 year ago

    I get that. Is there any procedure for handing back official documents with errors like this?

    • @[email protected]
      1•1 year ago

      I tried finding Canada’s procedures on passports with typos but all I could find was how to get it fixed.