I am a bit at a loss what to do next.

2 days ago I got some notifications that Synology could not reach my box. When home I began checking and in fact most things could not find the box. (though fascinatingly SMB could access the box - Lightroom was happily seeing its files on the NAS).

Then I used Synology assistant and found the box (with a new ip …ugh). But even when I connected the box is not connecting to the internet. I can access it via WIFI on my LAN … I see the router sees the box, but I cannot connect to the internet.

(I attempted restoring network settings from backup, I rebooted router and box … no change)

Has anyone seen anything like this before?

Is there any good guide how to re-set and set up network settings and external access ?

If I need to restore to factory settings what is the best way to get back up ad running after? and not lose my data?

  • @what_is_a_nameOPEnglish
    1•1 year ago

    UPDATE: found it. Fixed it.

    I tried many things - but in the end I realised this is internet connection error - something was preventing the box to connect to WAN … And so I googled and found this article from Synology.

    https://kb.synology.com/en-id/DSM/tutorial/DSM_update_why_connection_failed

    I went down the list and in the end it turned out that I had a manual DHCP set up. When I clicked that to automatic, the network settings were applied, and my connection reloaded to the ORIGINAL LAN IP address and all is online again!

    I know I at some point was setting up LAN wide ad-blocking and abandoned it … I wonder if I messed up the settings myself. Anyways - it’s up again.