I have no idea how many runs I started in BG3. Every few moments I report a bug. Every update the game seemingly gets worse. Decisions don’t work, pathing is awful, after the latest update attacks no longer connect properly and my character claims not to be able to attack with a clear line of sight and so on. I have never finished the game, because by the time I reach Act 3, it just gets too much. I don’t want to go into details, because, again, I reported tons of bugs. Steam refuses to refund me the money, even though the game is too buggy to complete. Sure, I can probably get to the credits, but the choices saved into the world aren’t mine and the world didn’t progress correctly. Multiple times I had dialogue not happen, end abruptly with no option to redo the line and rolling back save not fixing it. If you have no issues, I’m happy for you. But I’m tired. I just wanted to play my silly game and be happy, but instead I wasted 60 euros (actually 120, bought it twice, I’m a fool, don’t want to elaborate on that) to work as a free QA and be treated like dirt. Fuck this.
And two weeks? That must be new, I had games refunded after months but with a playtime below 2hrs.
Maybe it’s different in the US ?
I think the “2 weeks” is the line for auto-refund, but they can and will refund you after that at their discretion. And they don’t seem to be jerks about it.
Yeah. I’ve definitely gotten refunds past those limits. But I’ve had a Steam account for like 16 years at this point, lots of games, and I’ve requested a refund maybe twice.
Steam is known to be more generous about the rule if you have few refunds on your profile and a decent amount of purchases. Unfortunately the same can’t be said for updates, even if the update makes the game unplayable.