Her adult sons are also two of her tenants. She only needed to provide proof of residency for a single tenant. I feel like that should have been a slam dunk in terms of acquiring what she needed to prove something is occupied.

She gave up

While I can commiserate with getting overwhelmed, she needed to get help before giving up. As someone who has had lots of brushes with the CRA and the IRS and being strongarmed for more money during tax time, giving up is a surefire way to end up paying the highest end of whatever fine whatever agency is trying to pin you with. Maybe she wasn’t fully aware what would happen if she ignored this, but I don’t think that’s really any excuse either.