I experienced the same frustrations with our Walgreens, and thought that was as bad as it could get. Then my health insurance plan mandated that we all stop using in-person pharmacies and switch to this stupid mail delivery system. You know what’s worse than having to wait for Walgreens to open so you can talk to a pharmacist? Sitting on hold hoping to talk to the one anonymous random pharmacist Optum has on staff. Want to transfer a prescription? Having trouble with a particular manufacturer or generic? Good luck.