All the McD*nalds in my area have been upgraded with order kiosks. Regardless of all the controversy around self-checkout, and minimum wage, and automation taking our jobs, I personally love them. I can take my sweet time composing my order, I can see the full selection (such as it is), I can see pictures and prices clearly without having to strain my eyes to read 12pt font on the tableau, and I don’t have to shout at the cashier to be understood or struggle to hear back. I really believe this is the right way forward.
My only complaint so far has been that the order kiosks only accept card. There is actually a way to pay by cash that the machine never lets you know about - you have to press “cancel” on the keypad when it asks to insert card, and then the screen gives you an order number to give to the human cashier (each store still has one register open) so you can pay in cash. So I still have to wait on line, but at least my order selection is locked in, I can have exact change ready, and there isn’t usually a line anyway anymore.
I know all yall Europeans are proud about your nearly total transition to cashless economy or whatever, and you like to boast how not a single euro banknote has graced the inside of your wallet in months. However I personally like cash, and I genuinely believe that a cash payment system is a necessary element of a liberal democracy and secure society. So at least understand my pleasant surprise when I saw these reverse-ATM cashboxes at this restaurant. They work and were being actively used too! (It spat out my dollar coins though, those bastards!) I hope they find their way into more places.
I’m living in Europe now and would like to share my experience with this:
When you proceed to pay, the machines here have 2 options side by side on the screen for you to select how you want to pay - cash at the counter or card at the machine. So I’m quite surprised that your machines work differently
Quite a few European countries actually still rely heavily on cash to the point of cash-only for a lot of shops, for example in Germany and Italy
Besides your list, one other advantage I found was being able to order overseas when the locals didn’t speak English at all and I couldn’t read the menu. In Norway, there’s an option to select English or Norsk. In Poland where I went, there wasn’t a choice but it didn’t matter because the menu is mostly universal so the pictures were sufficient
Good to know, thanks! It used to be this way here too, but they stopped displaying the “cash at counter” option on the screen entirely after one of the interface redesigns. What they really want to force you to do is use the app all the time, so they can have better tracking and would have no need for cashiers OR kiosks.
I’ve helped people order at various restaurants here in Japan before, and the kiosks definitely help in cases where people need to customize to avoid certain foods, etc. which are often hard when neither party speaks the same language.