When you need to drop off your tech devices for a repair, how confident are you that they won’t be snooped on?

CBC’s Marketplace took smartphones and laptops to repair stores across Ontario — including large chains Best Buy and Mobile Klinik — and found that in more than half of the documented cases, technicians accessed intimate photos and private information not relevant to the repair.

Marketplace dropped off devices at 20 stores, ranging from small independent shops to medium-sized chains to larger national chains, after installing monitoring software on the devices. In total, 16 stores were recorded. (At four stores, the tracking software didn’t log anything, or the stores didn’t appear to turn the devices on.)

Technicians at nine stores accessed private data, including one technician who not only viewed photos but copied them onto a USB key.

    • @logicbomb
      link
      -21 year ago

      I’m trying to guess your motivations, so based on your history in this thread, where you assumed I was emotional and upset that people were disagreeing with me, I have to assume that you are still thinking emotionally. So, yes, this is a logical conclusion.

      If you were a logical type, then there would be no issue. You’d just react logically. But you’re an emotional type. If you don’t like which emotions I am attributing your motivations to, then you should tell me which emotions you are feeling. That way, I won’t have to guess.