I bought a “Buy It Now” item, payment went through. Two days later, I got an email saying I got a refund. I looked at the order and I looks like I indeed got a full refund. There are no notes or messages from the seller, so I’m not really sure what happened. Should I message the seller? Report that I haven’t received the order? The order does not show that it was canceled; it shows the Paid status, and awaiting shipping.

I’m honestly confused on what to do.

  • Wolf Link 🐺
    link
    441 year ago

    Some sellers try to maximise their chances by listing the same item on ebay, amazon, etsy or whatever to reach as many people as possible. It can happen that they sell more items at once than they actually have in stock, so some orders get cancelled / refunded.

    I am fairly sure that ebay has rules against it, but people do it anway. Reporting rarely works, and if you got your refund already, then just leave it be.

    • LinkOpensChest.wav
      link
      fedilink
      101 year ago

      Can they at least leave feedback? It would sure be nice to be warned about sellers like these.

      • loopyOP
        link
        fedilink
        61 year ago

        Yeah I’m hoping it was an honest mistake, but if I don’t get a reply, I definitely want to leave a review about what to possibly expect from the seller.

      • Wolf Link 🐺
        link
        41 year ago

        The sellers usually don’t say anything of the sort because ebay can use that against them and close their shop. I am unsure ATM whether a buyer can leave feedback if the purchase has been cancelled (I’ve not been on ebay for years) but a neutral one simply stating what happened, that might not be a bad idea.

        • LinkOpensChest.wav
          link
          fedilink
          21 year ago

          I think just a neutral review stating “The seller abruptly canceled and refunded without explanation” would do the trick. I might even be inclined to leave negative feedback if the seller refused an adequate explanation. I’m not sure though if it’s possible after a refund. I try to seek out sellers who are individuals casually selling personal items vs. someone whose business is selling on eBay, so I’ve never had this happen yet.