I bought my Logitech G533 a year and a half ago. Had decent reviews, and I got it new for a reasonable price on eBay. Two days ago, the mic broke, and I discovered it’s a known issue (Reddit link) since 5 years ago. But, I thought, clearly this would be covered by its two-year warranty! Doesn’t even require a receipt if you just need a replacement! So naturally the rep says:
- The warranty applies from date of manufacturer unless you have a receipt to prove date of purchase.
- They won’t accept a receipt from eBay, as eBay’s not a licensed reseller, and they consider the new, in box item “second hand.”
- They’d love to help me, but there’s simply nothing they can do 🙂
Yes, fucking emoji and all. So I’m typing up a complaint to my state consumer protection agency and spreading the word not to trust Logitech more than you can throw them.
Is this standard? Probably. Should it be? Hell no.
At this point, might try to repair it myself; but I’ll likely be out another $100 for my second headset in as many years.
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I could just make up a receipt from an authorized reseller. What kinda proof is good enough? Do these items degrade in a sealed box? If so, why track the warranty from resale date instead of manufacturing date? If not, photo evidence of a sealed box on sale should be sufficient imo.
The reality is, this sort of resale is common, is hardly more risky than with authorized resellers, and deserves greater consumer protections.
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It’s also important since an unauthorized reseller may have been the one that broke it; eg, they receive 80 Logitech boxes, and they jostle around in a van filled with concrete blocks and no suspension while going out for delivery.
Logitech is fairly confident a normal retailer like Best Buy has a safe way of handling their products, and they can take it up with them directly as a supplier if it turns out a large percent of warranty claims are from them.
By that logic, I should take it up with the delivery guy; both he and the reseller simply passed-through a sealed product.
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Integrity is starting to show here. Items on ebay can be stolen, factory seconds, knock offs, etc. Buy from ebay and assume the risk. You’re just driving prices up for the rest of us pulling crap like this.