Having experienced the pain and suffering of working tech support early in my career, whenever I open a ticket anywhere I’m careful to be as clear, precise and polite as I can.
A close second to the insane profanity-filled tickets were the “THING BROKE. PLZ FIX THING” tickets with absolutely no clues as to what’s happening.
I like it when they decide that something is broken when it isn’t because they’ve just done something wrong.
An example I’ve actually had: The keyboard’s broken = I’ve changed the text colour in outlook to white, and completely failed to acknowledge that the keyboard magically works in every other application.
oof, yeah that’s me & Spotify rn. each time they send me a marketing email i reply to it asking them not to send me marketing materials and i CC all the addresses which would reach a human (support@, help@, marketing@, abuse@, and if i’m feeling pissy then legal@).
and each time i get a human reply instructing me how to unsubscribe, and sometimes we’ll back-and-forth a bit about how that’s not the point. Spotify’s special: most companies will just unsubscribe you and get it over with if you ask, but not Spotify. i don’t really enjoy doing any of this but like you said: some of us have weird obsessions.
People have weird obsessions, I worked tech support for an ISP. We had a few, special customers. Some with 600+ tickets
Having experienced the pain and suffering of working tech support early in my career, whenever I open a ticket anywhere I’m careful to be as clear, precise and polite as I can.
A close second to the insane profanity-filled tickets were the “THING BROKE. PLZ FIX THING” tickets with absolutely no clues as to what’s happening.
I like it when they decide that something is broken when it isn’t because they’ve just done something wrong.
An example I’ve actually had: The keyboard’s broken = I’ve changed the text colour in outlook to white, and completely failed to acknowledge that the keyboard magically works in every other application.
I hated that time in my career. You get to talk to the worst humanity has to offer.
Sounds interesting. What was the subject of these tickets?
oof, yeah that’s me & Spotify rn. each time they send me a marketing email i reply to it asking them not to send me marketing materials and i CC all the addresses which would reach a human (support@, help@, marketing@, abuse@, and if i’m feeling pissy then legal@).
and each time i get a human reply instructing me how to unsubscribe, and sometimes we’ll back-and-forth a bit about how that’s not the point. Spotify’s special: most companies will just unsubscribe you and get it over with if you ask, but not Spotify. i don’t really enjoy doing any of this but like you said: some of us have weird obsessions.