Let me start by saying I’m a “floor guy” at a small town hardware store. I am in training to be a manager but not one yet. I do a bunch of stuff around the store. Which leaves me busy a lot of the time.
We have a paint department that LOVES calling me and the other floor guys to do dumb things that is their job. Now, I don’t mind helping here or there. However when I get called away from doing something to come pick up your empty boxes to bring them to the box crusher when you’re supposed to, or to bring a box up to the register for a customer that weighs 10lbs.
I just get furious since they’ve been told not to do this. However they don’t stop. I recently told them I’m not moving a box for them since they weren’t busy. They were just playing on their phone while waiting on me.
They complained and the manager told them it’s their job. Now I have multiple people mad at me because I tell them NO. When it’s not my job unless they are too busy.
Am I the asshole?
Yeah, and I started saying no more often but the other floor guys just have the mindset “I get paid to be here. Noone is gonna tell them anything. I’ll be the only one who hears it so I will just go do it.” 😞
Part of me wants to make a giant spectacle of the thing. Show up with a ton of gear that you have to set down (directly in their way) while you you deal with the boxes. But I know that type of person would just complain even louder.
It sounds like you’re in a different dept with a different manager. Assuming that your manager agrees, your manager should be the one to say no. That way, everyone on your team can simply say their manager won’t allow it.
If that fails, the Wally Reflector is a good tactic. Tell them that you’d love to help, but they need to do something first. You can say that you’re very busy, but you’ll take the boxes if they flatten all of them and put them on a cart. It’s still offering to help, but it requires work on their part. It also quickly reveals if the requester is just being lazy.
If that fails, treat it as a training opportunity- they must need training on a required part of their job, which is why they called you. Drag them along the whole time, explaining every detail to them. Bonus points if you explain the history of why we do it that way. Basically, make it more work for them to be lazy.