I’m probably also paying 2x what a new customer is paying because I’m too lazy to switch or threaten cancellation. It’s a bait and switch as far as I’m concerned. Introductory pricing needs to go. Sign-up bonuses (that don’t lead to increased costs down the road) are fine, but none of this 12-month rate lock bullshit. You shouldn’t have to call up anyone (and literally, you can’t do a lot of this stuff except on the phone) to say please don’t charge me more.