like I went to taco bell and they didn’t even have napkins out. they had the other stuff just no napkins, I assume because some fucking ghoul noticed people liked taking them for their cars so now we just don’t get napkins! so they can save $100 per quarter rather than provide the barest minimum quality of life features.
I’ve found being nice to people, especially the folks who tend to get treated horribly, usually leads to a way better experience. They’ll go out of their way to help you if you’re nice.
Especially in a scenario where they’re being recorded on the phone - they’d lose their jobs if they say or admit anything negative about their bosses. Some even get in trouble if they go off script.
Just let them know your issue, if you are kind and persistent, odds are ittl worn out in your favor.