A hostel company I stayed with a while back emailed me with the subject: “Your booking is confirmed!”. This made me frantically check all my accounts since I hadn’t booked any hostels recently. I was super concerned until I opened the email and saw… it was a stupid marketing email…
This kind of marketing should be illegal. Don’t use Clink Hostels.
Better yet, demand loudly to get a refund. When they say there is nothing to refund, insist that you have an email confirming a booking.
Escalate to management as quickly as possible so you’re not just annoying some poor front desk worker that had nothing to do with it.
Call center “management” is typically not an actual manager, and definitely not involved with the decision either.