So I finally decided to join my university Linux group, and as I been helping people with simple problems in discord for a while they put me in the helpdesk.
All fine and dandy, but other than dual boot and partitioning problems that I had to deal with myself (stupid laptop which does no follow efibootmgr order) I don’t know much about other kinds of troubleshooting.
Is there some reads or free online courses that u guys would recommend.
Does the group have any archive, mailing lists, ticket system, etc, where they work on and document the work that they have been doing?
Past questions and answers will tell you common issues, solutions, should point you towards the areas where you need to focus.
The group till recently was pretty much a cult thing, even tough they hosted large foss events associated with others groups.
I entered into a kinda of redesigning fase since now they have a budget they have to document everything.
Short awser kinda off, but not really.