Troubleshooting Help:
What is your parts list?
CPU: AMD Ryzen 9 7950x
Cooler: Corsair H115i RGB PRO XT
Motherboard: ASRock X670E Taichi
RAM: G.Skill Trident Z5 DDR5-6000 SL C32 DC - 64GB
GPU: XFX SPEEDSTER MERC 310 Radeon RX 7900 XTX
NVMe: Samsung 980 PRO 1 TB
NVMe: WD_BLACK SN750 1TB
NVMe: Corsair MP400 1TB
SSD: SanDisk Ultra 3D 2 TB
SSD: Samsung SATA 870 QVO 4TB
SSD: Samsung SATA 860 QVO 1TB
SSD: Samsung SATA 860 QVO 1TB
HDD: Seagate Barracuda 2TB
PSU: be quiet! Straight Power 11 Platinum 1200W
Case: Corsair 7000D AIRFLOW
OS: Arch Linux
Describe your problem. List any error messages and symptoms. Be descriptive.
My PC shuts down shortly after the Unreal Engine logo when starting Hell Let Loose. I already found out that this doesn’t happen when using a fresh install of the game. It only happens after the second time of starting it. I didn’t change any settings between the first and the second launch of the game.
journalctl doesn’t show any logs related to my issue.
The PC just turns off like someone had pulled it’s power plug. After that, it won’t turn on for some time. Unplugging the power cord for ~2 minutes gets it to turn back on again. Unplugging for ~1 minute doesn’t fix the issue.
Every other game is fine, running CPU and GPU at 100% for extended periods of time is fine. This only happens with Hell Let Loose and only after the second time of launching the game.
My motherboard has two buttons for power and reset, normally those are lit when the PC is turned off. When I trigger my issue, those LED’s aren’t lit.
My temperatures are totally fine, there isn’t much dust built up inside the PC. The whole system is a little over a year old.
List anything you’ve done in attempt to diagnose or fix the problem.
System is up to date, including BIOS, Kernel and all packages. I stress tested CPU and GPU separately and at the same time, my issue didn’t appear.
Alright, that’s all the details I have until now. Does anyone know what could be the cause for this? Thank you very much in advance.
EDIT: Thank you everyone, I’ve decided to replace my PSU. I’ve generally been quite unsatisfied with be quiet! (their fans also kinda suck). I Will report back if that fixes my issue.
EDIT 2: Replacing my PSU fixed my issue. Never buying from be quiet! again.
The only time I’ve had a somewhat similar issue happen to me was when the fan on my video card had died. When running lightly loaded, the air circulation from the rest of the system kept things cool, but under load, it would overheat, and everything would shut down to protect it.
This can be checked if you are able to monitor fan speed or by simply watching the fan manually.
I don’t think that’s it. Running GTA V for hours with 100% GPU usage doesn’t trigger my issue. It only happens after launching Hell Let Loose for a second time after reinstalling the game. When using a fresh install, I can play it for hours without any issue. My problem only appears when launching it again afterwards.
Hmmmm… Another thing I’ve run into, but my result wasn’t as severe (usually just a hard crash of the game, but sometimes a full crash). I’ve had a GPU that had 1MB less of memory than was advertised. While minor, the GPU would advertise this space to the system, and when that ghost memory was allocated, it would lose its mind. Skyrim’s support team was the one who discovered that headache.
Most games would run just fine because they didn’t try to max out my GPU. Just the ones that tried to get the most out of every byte.
Unfortunately, the only test and fix was a new GPU for that one. I went a long time simply not playing some games.