Retailers and suppliers say it didn’t pay to offer products for everyone, and customers didn’t care that much when they stopped
The furniture retailer Malouf sells beds and bedding in a fraction of the colors it did a few years ago. Newell Brands, the Sharpie maker, has retired 50 types of Yankee Candle. Coca-Cola offers half as many drinks.
Covid slashed consumer choices as companies pared their offerings to ease clogs in the supply chain. The logistical mess is behind them. But many of the choices aren’t coming back.
Retailers and suppliers across industries—from groceries to health, beauty and furniture—have said that it didn’t pay to offer products for everyone, and consumers didn’t care that much when they stopped.
Covid slashed a lot of things on the consumer side.
I was just contemplating today about how many things I’ve purchased, just in the last few months, that have been defective. A pair of shoes, thermostats, blankets, and more. Since December I’ve had 2 somewhat expensive items where they would send me a replacement because the first item I received was defective, and it turns out the replacement has had the same issue. That’s never happened to me before, granted, this is obviously anecdotal.
And at the same time, it seems like they also slashed customer service not that most companies ever excelled at that to begin with. But even places like Amazon, which supposedly had top tier service, have fallen off significantly in that department.
So, here I am, yelling at the clouds, but I do wonder where it all ends.