Marketing should always be OPT-IN by default, but these extra steps to opt out is truly asshole design.

Oh, and on the opt-out confirmation screen, you get two options: Yes or No. The button colour for “yes” is white, and the “no” button matches the “save” button on the previous screen, so it’s easy to accidentally cancel the opt-out. Double-asshole design!

  • @[email protected]OPEnglish
    11•11 months ago

    Inbound calls? Outbound calls? I would not want to sit through an ad instead of being put straight through to a bank rep to report a missing card or some other important issue

    Hopefully, it also includes the “upsell” when you do call for something. Like, after the problem is resolved, “we have some other products you might be interested in.”. I don’t want to hear about anything that I’m not asking about.

    • @[email protected]English
      3•11 months ago

      Seriously. My checking account bank has a very small number of jobs:

      1. Recieve my paycheck.
      2. Transfer money where I say.
      3. Occasionally deposit/withdraw cheques or bills.
      4. Tell me how much money of mine you have.

      I don’t want any new features.