and by design, it will discourage customers from getting even a single ‘free’ refill. it already takes 5 minutes to have a human take an order at the counter. if it takes 5 minutes to get a refill, very few will even bother, and more than a few will opt for a larger and more expensive drink to begin with.
they take so fkn long now to ‘prepare’ an order once it’s placed, i’m always deep into my first refill (and sometimes on my second) by the time the order is ready. if i can’t refill as i wait, i’m going next door to burger king or culvers.
it’s all about the profits. that’s the only ‘reason’ they’re doing it. every time someone pushes one of those buttons, it costs them a nickel or some-such, out of their already insane margins on those beverages.
that would require adequate and attentive staffing at the counter… which they already don’t have. if nobody ‘sees’ you at the counter with an empty cup, nobody has to be paid to fill it back up.
and by design, it will discourage customers from getting even a single ‘free’ refill. it already takes 5 minutes to have a human take an order at the counter. if it takes 5 minutes to get a refill, very few will even bother, and more than a few will opt for a larger and more expensive drink to begin with.
they take so fkn long now to ‘prepare’ an order once it’s placed, i’m always deep into my first refill (and sometimes on my second) by the time the order is ready. if i can’t refill as i wait, i’m going next door to burger king or culvers.
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it’s all about the profits. that’s the only ‘reason’ they’re doing it. every time someone pushes one of those buttons, it costs them a nickel or some-such, out of their already insane margins on those beverages.
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that would require adequate and attentive staffing at the counter… which they already don’t have. if nobody ‘sees’ you at the counter with an empty cup, nobody has to be paid to fill it back up.
deleted by creator