The Self-Checkout Nightmare May Finally Be Ending::Self-checkout is a failed experiment, and a growing number of stores are backpedaling on these cursed machines.

  • AutoTL;DRB
    link
    fedilink
    English
    911 months ago

    This is the best summary I could come up with:


    Don’t ring the funeral bells just yet, but the self-checkout kiosk horror show could be nearing its end.

    Stores across the country are reversing course on the machines, and consensus is growing among analysts and insiders that self-checkout has been a disaster for consumers and retailers alike, according to a new report in the BBC.

    Dollar General made enormous bets on self checkout tech in 2022, but it recently announced the project flopped.

    Shoppers are reportedly 21 times more likely to sneak items past machines than human cashiers, but consumers also constantly steal unintentionally because the self-checkout process can be so cumbersome.

    Not only do self-checkout machines double theft rates, they actually increase labor costs thanks to employees who get taken away from their other duties to help customers deal with the confusing and error prone kiosks.

    But a growing number of consumers are souring on self-checkout, thanks to endless frustrations, accusations of theft, and wasted time.


    The original article contains 441 words, the summary contains 157 words. Saved 64%. I’m a bot and I’m open source!