DPD’s trouble began late last week when a musician named Ashley Beauchamp took to X-formerly-Twitter to share his bizarre experience with the AI-powered bot.
As Beauchamp explained to The Guardian, he was trying to track down a lost package — but as the musician’s screenshots of his conversation with the bot show, it seems that the AI was woefully ill-equipped to help with the basic customer service query.
A seemingly fed-up Beauchamp then decided to see what the bot would be able to do — and as it turns out, the AI proved much more adept at denigrating DPD and spouting profanities than it was at providing customer service.
The bot readily complied with a three-verse poem about a chatbot named DPD that was a “waste of time” and a “customer’s worst nightmare.”
And a few messages later, after the AI had initially declined to use curse words, it took just two requests on Beauchamp’s behalf to trigger an exuberant “fuck yeah!”
In a statement, per the Guardian, the DPD explained the blip away as a simple “error” that occurred in a certain “AI element” of the bot “after a system update yesterday.”
The original article contains 446 words, the summary contains 192 words. Saved 57%. I’m a bot and I’m open source!
This is the best summary I could come up with:
DPD’s trouble began late last week when a musician named Ashley Beauchamp took to X-formerly-Twitter to share his bizarre experience with the AI-powered bot.
As Beauchamp explained to The Guardian, he was trying to track down a lost package — but as the musician’s screenshots of his conversation with the bot show, it seems that the AI was woefully ill-equipped to help with the basic customer service query.
A seemingly fed-up Beauchamp then decided to see what the bot would be able to do — and as it turns out, the AI proved much more adept at denigrating DPD and spouting profanities than it was at providing customer service.
The bot readily complied with a three-verse poem about a chatbot named DPD that was a “waste of time” and a “customer’s worst nightmare.”
And a few messages later, after the AI had initially declined to use curse words, it took just two requests on Beauchamp’s behalf to trigger an exuberant “fuck yeah!”
In a statement, per the Guardian, the DPD explained the blip away as a simple “error” that occurred in a certain “AI element” of the bot “after a system update yesterday.”
The original article contains 446 words, the summary contains 192 words. Saved 57%. I’m a bot and I’m open source!