i tried to update my credit card so they won’t send me daily fucking emails that i “owe” them $30 (because a gym membership definitely needs to be a cOnTraCt, sure, sure), but the website didn’t work, so I tried calling their “automated” system, whereupon after entering my info to the robot, it gave up and connected me to a guy who i had to speak do and do it all over again.
then they made the poor guy literally ask at the end ‘are you satisfied with my service today’
I’ve had great success in saying I’m cancelling/leaving because I’m moving away. I picked a random area I knew wasn’t close to any of their chains and said I loved everything but unfortunately needed to move on. I’ve had 3 different chains immediately end the contract for me over the phone or in person doing this with no hassle.
The time I tried to quit one to swap to another gym, I had to make 3 calls, email multi-paragraph statements of why I was leaving and wait multiple months before they finally stopped charging me.