I had a boss at my old job, one time a customer was rude and bitchy to me, so he called her out and told her she’d be banned if she ever disrespected staff again. Another time a Karen really pushed my buttons, and told me to fuck off. So I told her to fuck off right back. She went to my boss to tell him I swore at her, and his response to her was “what did you say or do to him? He’s my employee and I know he wouldn’t have said that unless you antagonized him off the edge”.

He always stood up to rude customers and refused to let anyone, be it a customer or even his bosses talk down to or disrespect us.