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    9 months ago

    In my decades of working for software companies and dealing with clients, I have had many conversations that went something like…

    Client: We need the software to do _____.

    Me: No problem. That’s a common request and can be set up in the configuration. I just need [ some specific information that only the client can provide ] from you to set it up. It’ll only take me a few minutes.

    … crickets …

    Several months later…

    Client: WHY HAVEN’T YOU DONE THIS YET? MY BOSS IS SCREAMING AT ME! THIS IS ALL YOUR FAULT!

    I can’t help but imagine something like that happened here. They’ve probably been repeatedly requesting this information for months, and whomever is responsible for providing it for the orchestra is just incompetent.